Policies & Frequently Asked Questions

Payment/late payment

Payment of invoices must be made upon receipt and there is a $10 fee applied if invoices are not paid within 7 days.

Cancellation Policy

Services must be cancelled more than 24 hours in advance, otherwise the full service fee will apply. There is an exception for health reasons and things that are out of the clients control.

Acceptable equipment

Harness, standard leash (no flexi-leads), long line, flat collar, head halter, muzzle

Unacceptable equipment

Prong collar, choke collar, slip leads, ECollars/“vibration” collars

Methods

Two Blue Tails only uses ethical, positive reinforcement handling methods. This is the most up-to-date and ethical way to interact with our dogs.